This document sets out what to do in the event of a complaint.
Tudor Sales & Lettings Ltd is committed to providing products and services of the highest standard. If for any reason, you feel you are not entirely satisfied with any aspect of our service, please let us know straight away.
Our Complaints department will investigate your complaint competently, diligently and impartially.
Firstly, let us know what has happened. You can call us, email us or write to us. Our contact information is detailed on the next page of this document.
We will need to know:
We will contact you within 5 working days of receiving your compliant, to let you know we are considering your complaint and clarify any points where necessary. If we can resolve your complaint within 5 working days, we will send you a Summary Resolution Communication. This is a written confirmation, which confirms that you made a complaint and that we now consider the matter resolved.
If you subsequently decide that you are dissatisfied with the resolution of the complaint, you may be able to refer the complaint to the Property Ombudsman Service.
We will keep you regularly updated about what is happening and discuss our findings.
We will consider all the available evidence, the circumstances, relevant laws or regulation, as well as guidance from the Property Ombudsman where applicable. When we have investigated your complaint, we will write to you to let you know our final response. This detailed letter will tell you what we have found, what we plan to do and how we came to our decision.
Address:
Tudor Sales & Lettings Ltd
2 Main Street
Garforth
Leeds
LS25 1EZ
Contact Number: 0113 282 3056
Email: [email protected]
If you are not satisfied with how we dealt with your complaint or you are not happy with our decision and wish to take it further, you may be able to contact the Property Ombudsman regarding your complaint.
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
Consumer helpline: 01722 333 306
Email: complaint: [email protected]
www.tpos.co.uk
If you have a complaint about how your personal data is being processed, please contact:
Address:
Tudor Sales & Lettings Ltd
2 Main Street
Garforth
Leeds
LS25 1EZ
Contact Number: 0113 282 3056
Email: [email protected]
If we cannot resolve your complaint you can contact the Data Protection Regulator - Information Commissioners Office (ICO) by telephone 0303 123 113 or via the website www.ico.org.uk.
Tudor Sales & Lettings are an Independent Family Run Residential Sales and Letting Agents, based in Garforth, Leeds.